Online marketing has become widely popular over the last few years. Many companies are starting to realize the value in gaining on online audience and using their website and other online strategies to earn business and generate awareness.
As a business, though, it’s important to realize that if you have an online presence, you also have to keep a close eye on your brand identity and online reputation. The Internet makes it very easy for your brand to get damaged. One bad digital advertisement or social network post could have very negative effects on your business. (Just think of the wrath that Kenneth Cole fell under due to their failed attempt at using the events in Cairo to sell clothes.)
In order to ensure that your online advertising efforts keep your brand identity intact, you need to use the following tips.
Know your target audience.
If you don’t know anything about your target audience, you’re not going to know how to reach them effectively, and this can damage your brand. Make sure to know which online tactics will be the most effective with your demographics, otherwise you run the risk of creating a failing campaign.
Know your goals.
Make sure to set goals for your online marketing efforts. When you have a goal, you’ll be able to not only ensure that you’re using the right tactics to help you reach this goal, but it will also ensure that you stay focused and align all of your efforts. This way, your messaging can be consistent so that you are not confusing your audience.
Monitor, monitor, monitor.
The biggest way to ensure that your online advertising efforts keep your brand identity intact is to make sure that you’re monitoring your brand. Invest in tools likeRadian 6, Trackur or Google Alerts. You get to choose certain keywords to monitor, and these tools will send you notifications any time your keyword is mentioned online. You can choose to monitor your company name, the names of your CEO or even the names of your products or services.
Monitoring tools will allow you to learn about mentions in real time. This way, if a customer left a nasty online review, you will know about it immediately and can take the necessary steps to alleviate it. If one of your digital ads is getting backlash, you can address the situation right away. This will help ensure that your brand identity remains intact.
Your online advertising can affect your brand identity, and it’s important that you know how the two work hand in hand so that you don’t end up ruining your reputation and losing your customers. By knowing your audience and having a goal in mind, you can ensure that you’re using the right tactics in order to reach this audience. And by monitoring your brand online, you will be able to alleviate any issues that arise before they turn into social media mishaps and completely damage your brand.
M.P. Brown created this article for Cloverleaf. Click here to learn more.